Projects
![Citylife Line emergency support in Covid-19 lockdown](https://ncleus.com/wp-content/uploads/2021/07/Citylife-Line-400x284.jpg)
Citylife Line emergency support in Covid-19 lockdown
Citylife Line is an emergency support service set up by Newcastle City Council to help the city’s residents with resource shortages following implementation of the Covid-19 lockdown.
![Digital transformation of planning services](https://ncleus.com/wp-content/uploads/2021/07/working-with-digital-calendar-is-a-new-way-of-making-everyday-planning-seamlessly-integrated-into_t20_zWZ3eJ-e1626278529480-400x284.jpg)
Digital transformation of planning services
In August 2020, the UK Government released the planning white paper, which set out a shift towards a more digital system.
![Chatbots to improve frontline services](https://ncleus.com/wp-content/uploads/2021/07/portrait-of-afro-person-texting-sms-on-his-smart-p-2021-04-04-20-53-54-utc-400x284.jpg)
Chatbots to improve frontline services
Newcastle City Council has been using Microsoft’s BOT Framework to develop automated bots that can improve the speed of service provision.
![Routing algorithms to optimise parking beats](https://ncleus.com/wp-content/uploads/2021/07/car-traffic-urban-parking-cars-garage_t20_nm7KkR-400x284.jpg)
Routing algorithms to optimise parking beats
Newcastle City Council’s parking service needed to secure operational savings of £2.5m over the next three financial years.
![Data analytics to improve council tax collection rates](https://ncleus.com/wp-content/uploads/2021/07/paying-bills-doing-taxes-writing_t20_b8GOK9-400x284.jpg)
Data analytics to improve council tax collection rates
From 2020 onwards, Newcastle City Council’s services will be almost entirely dependent on the funding provided by Council Tax and business rates.
![Low vibration and low carbon grounds maintenance equipment](https://ncleus.com/wp-content/uploads/2021/07/lawn-mover-on-green-grass-machine-for-cutting-law-2021-06-11-21-58-58-utc-400x284.jpg)
Low vibration and low carbon grounds maintenance equipment
Hand-Arm Vibration Syndrome (HAVS) can arise from prolonged use of combustion engine powered hand tools such as lawnmowers, leaf blowers, strimmers and hedge trimmers.
![City listening: mining social media with advanced linguistics and AI](https://ncleus.com/wp-content/uploads/2021/06/group-of-people-using-smartphone-HCLSSVR-400x284.jpg)
City listening: mining social media with advanced linguistics and AI
Sentiment+ is an online social listening tool developed by Wordnerds for Newcastle Council to monitor and measure online opinions of city residents.
![Smart sensors manage public bins and waste collection](https://ncleus.com/wp-content/uploads/2021/06/smart-bins-e1623317379929-400x284.png)
Smart sensors manage public bins and waste collection
Newcastle's award-winning smart bins use ultra-sounds sensors to monitor fill levels.
![Let’s Talk Parks: creating collaborative spaces](https://ncleus.com/wp-content/uploads/2017/04/colorful-playground-in-public-park-aerial-creativ-2021-04-02-20-30-24-utc-400x284.jpg)
Let’s Talk Parks: creating collaborative spaces
The Open Lab conducted consultations with more than 3000 participants to shape the future of public parks.