Citylife Line emergency support in Covid-19 lockdown
Citylife Line is an emergency support service set up by Newcastle City Council to help the city’s residents with resource shortages following implementation of the Covid-19 lockdown.
Digital transformation of planning services
In August 2020, the UK Government released the planning white paper, which set out a shift towards a more digital system.
Chatbots to improve frontline services
Newcastle City Council has been using Microsoft’s BOT Framework to develop automated bots that can improve the speed of service provision.
Routing algorithms to optimise parking beats
Newcastle City Council’s parking service needed to secure operational savings of £2.5m over the next three financial years.
Data analytics to improve council tax collection rates
From 2020 onwards, Newcastle City Council’s services will be almost entirely dependent on the funding provided by Council Tax and business rates.
Low vibration and low carbon grounds maintenance equipment
Hand-Arm Vibration Syndrome (HAVS) can arise from prolonged use of combustion engine powered hand tools such as lawnmowers, leaf blowers, strimmers and hedge trimmers.
City listening: mining social media with advanced linguistics and AI
Sentiment+ is an online social listening tool developed by Wordnerds for Newcastle Council to monitor and measure online opinions of city residents.
Smart sensors manage public bins and waste collection
Newcastle's award-winning smart bins use ultra-sounds sensors to monitor fill levels.
Let’s Talk Parks: creating collaborative spaces
The Open Lab conducted consultations with more than 3000 participants to shape the future of public parks.