As a local authority, the Council are responsible for public services in the city run by democratically elected councillors.
The Council are ambitious for its city and its residents. They want Newcastle to be a fair, prosperous, outward-facing, innovative and vibrant city. They are guided by fairness, inclusion and social justice.
Solar-powered digital bus information arrives in Newcastle
'E-ink' and live talking bus stop information displays installed in Newcastle.
Smart traffic corridor
Newcastle leading the way in using digital technology to tackle congestion.
Sharing data to support a safe return to the city centre
When social distance guidance and measures were introduced in 2020, citizen concerns about how congested the city centre is led to the Council working with partners to develop an innovative online information portal.
Citylife Line emergency support in Covid-19 lockdown
Citylife Line is an emergency support service set up by Newcastle City Council to help the city’s residents with resource shortages following implementation of the Covid-19 lockdown.
Digital assistants support adults to keep active at home
During Covid-19 restrictions, adults with additional support needs were spending much of their time indoors and becoming inactive.
Rapid deployment of in-home connectivity for digitally excluded citizens
Newcastle City Council Reablement Service supports adults who have experienced a life change to live independently in their own homes.
Single source of intelligence on land ownership
Newcastle City Council hosts over 600 datasets on land asset ownership and responsibility.
Clean Air Zone to tackle air pollution
Across the country poor air quality is linked to around 40,000 early deaths a year, including hundreds across Gateshead, Newcastle and North Tyneside.
Digital transformation of planning services
In August 2020, the UK Government released the planning white paper, which set out a shift towards a more digital system.
Chatbots to improve frontline services
Newcastle City Council has been using Microsoft’s BOT Framework to develop automated bots that can improve the speed of service provision.
Routing algorithms to optimise parking beats
Newcastle City Council’s parking service needed to secure operational savings of £2.5m over the next three financial years.
Data analytics to improve council tax collection rates
From 2020 onwards, Newcastle City Council’s services will be almost entirely dependent on the funding provided by Council Tax and business rates.
Digital prescribing for falls prevention in reablement services
NCC’s Reablement service supports adults who have experienced a life change to improve their ability or confidence to live independently in their own home.
Low vibration and low carbon grounds maintenance equipment
Hand-Arm Vibration Syndrome (HAVS) can arise from prolonged use of combustion engine powered hand tools such as lawnmowers, leaf blowers, strimmers and hedge trimmers.
Visualisation of parking data
Newcastle City Council’s parking team needed to evaluate technology solutions to offer a “cashless” service
Citywide rollout of cashless parking payment services
The Council needed to determine the most effective combination of cashless solutions for off-street and on-street parking locations.
Smart sensors to prevent flooding incidents
Sewer and highway drainage issues cause more than 20 per cent of Newcastle’s flooding incidents.
E-scooter trial to reduce congestion and improve air quality
To reduce congestion, 250 scooters will be available for hire in locations across the city.
Smart parking sensors at Newcastle Helix
Parking sensors and re-designation of parking bays around the Helix will generate additional revenue and improve parking availability throughout the area.
City listening: mining social media with advanced linguistics and AI
Sentiment+ is an online social listening tool developed by Wordnerds for Newcastle Council to monitor and measure online opinions of city residents.
Preparing for the digital switchover of telecare services
By 2025, analogue telephone services will be switched off as the UK’s telecom infrastructure is upgraded to digital connectivity.
Paperless parking permits
Newcastle's solution to improve service efficiency and customer service for approximately 35,000 residential and commercial parking permits.
Future homes development on Newcastle Helix
A new idea for an affordable, sustainable homes project will build a community of 66 homes on a site on Buckingham Street within easy walking distance of the city centre’s shops, cafes and restaurants.
Sustainable heat pump pilot
E.On has secured £3.9 million to install heat pumps around Newcastle.
ANPR cameras mounted on e-bikes for parking enforcement
Automatic Number Plate Recognition (ANPR) technology enables officers to cover beats more efficiently.
Electrifying the Council’s fleet
Newcastle City Council needed to finalise plans for a six-year fleet renewal programme.
Mobile data integration for efficient parking enforcement
Newcastle City Council trialled new ticket machines, allowing motorists to pay by card for car parking sessions at two city-centre, multi-storey car parks.
Smart sensors manage public bins and waste collection
Newcastle's award-winning smart bins use ultra-sounds sensors to monitor fill levels.
Smart sensors to transform how buildings are designed and lived in
A study of seven apartments using sensors to monitor a multitude of factors could lead to changes in how homes are designed.
IoT showcase creates “Britain’s smartest street”
Internet of Things (IoT) sensors were installed in the Mosley Street area to control and monitor intelligent lighting, smart parking, waste management, air quality, and road maintenance.
Virtual taxi rank concept to reduce congestion
With fewer taxi parking spaces and the creation of a Clean Air Zone, the virtual taxi rank is an innovative alternative using new technologies.
Protecting local digital services from cybersecurity threats
You’ve likely heard the term “cyber threat” in the media, but what exactly are these cyber threats?
Newcastle e-scooter trial to be extended
Users of Neuron e-scooters are to be given more time to enjoy them in Newcastle following a decision to extend the city’s trial.
Urban Foresight Limited is registered with the ICO as an organisation that processes personal data. This privacy notice is in line with the Data Protection Act 2018.
Purpose of processing
Urban Foresight is running the NCLEUS website for Newcastle City Council. The NCLEUS website aims to showcase Newcastle’s wide-ranging smart city credentials as part of the Council’s vision for innovation.
We will only use this data to improve the user experience and the usefulness of visitors to the website.
Lawful basis of processing
Data will be processed on the basis of legitimate interest to provide the services of the website effectively.
Urban Foresight will treat all data with confidentiality and use it only for the purpose of running and improving the NCLEUS website.
Google Analytics will be used on the website. Google processes data transfers internationally. Google is committed to Standard Contractual Clauses in accordance with GPDR regarding the international transfer of data.
Visitors to the NCLEUS website will have all their rights afforded to them under data protection law. This includes the right to know what data is held on them and how it will be used, as well as the right to correct their data if it is found to be incorrect and have their data deleted.
If you would like to review or query your data or it’s use, you can contact Urban Foresight’s Data Protection Officer at firstname.lastname@example.org. The DPO can also be contacted to remove any data held.
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